Compliance

OBSI (Ombudsman for Banking Services and Investments)

Independent dispute-resolution service for unresolved client complaints.

Definition

OBSI investigates client complaints against participating banks and investment firms when internal complaint handling has not resolved the matter. It can recommend compensation up to $350,000 for investment complaints. Participation is mandatory for CIRO-regulated dealers under IDPC Rule 3700. OBSI's recommendations are non-binding but carry strong reputational weight.

Source

CIRO IDPC Rule 3700; obsi.ca

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